Job Description: E-QIP Data/Quality Improvement Coach

Company: AMHO/E-QIP
Location: TORONTO, Ontario
Job Category: Administrative
Job Type: Contract
Salary: Not Specified

Apply Now

E-QIP Data/Quality Improvement Coach

The Excellence through Quality Improvement Project (E-QIP) is a partnership initiative between Addictions and Mental Health Ontario (AMHO), the Canadian Mental Health Association, Ontario (CMHA), CMHA’s Provincial Support and Health Quality Ontario (HQO) and supports quality improvement within the community mental health and addictions sector.

Job Description

This full time contract position will support both a quality improvement (QI) and data coaching role providing support directly to community mental health and addiction agencies as part of the Excellence through Quality Improvement Project (E-QIP).

Since March 2016, E-QIP has provided leadership and capacity building in the community mental health and addictions sector by promoting and supporting quality improvement, measurement and the use of data in decision-making. Led by Addictions and Mental Health Ontario (AMHO and Canadian Mental Health Association, (CMHA) Ontario Division and going forward E-QIP will be delivered in close partnership with Health Quality Ontario (HQO) – soon to be Ontario Health – and the Provincial System Support Program (PSSP) at the Centre for Addiction and Mental Health (CAMH).

The main objectives of this new phase of E-QIP will be to improve client outcomes and client experiences of care in the community-based mental health and addictions sector. It will accomplish this work by:

Increasing the understanding and use of quality improvement methodologies in mental health and addiction care
Increasing data literacy (collecting, analyzing, using data)
Working towards improvement in key domains of quality and spreading promising practices
Supporting a culture of quality improvement learning and mentorship across the province

Reporting to the Directors of Quality Improvement (AMHO and CMHA) the Data/QI Coach will offer project and organizational support related to quality improvement and data management and co-ordination in an effort to enhance data management and the ability to analyze and effectively utilize data within a QI frame. The Data/QI Coach provide project and organizational support related to QI models/frameworks practices, methods, tools and policies as well as support aimed at facilitating improved data quality and usage through data capture, extraction, analysis and reporting. They also will play an important role in creating connections and alignments across projects and organizations, managing multiple projects simultaneously. Candidates will have a strong background in data and evaluation and familiarity with commonly used data sets in the community mental health and addiction sector (eg. OPOC, OCAN/ IAR, DATIS).

Primary Functions /Responsibilities will be to support projects and organizations with the following:

Data Management and Coordination Coaching:

Defining and developing measures or indicators
Coordinating, collecting and analysing data
Reporting and disseminating information
Ensuring integrity and accuracy of data
Using existing or developing databases
Developing methods or processes for extracting and managing data
Assist in developing knowledge and skills related to data collection, monitoring, analysis, reporting and prioritizing data-related activities with agencies and with local data managers or coordinators

Quality Improvement Coaching:

Communicate the vision for QI and data quality and integration
Offer structure, time and focus to QI and Data
Serve as knowledge brokers by connecting providers and organizations to best practices, resources and tools
Support agencies in building QI capacity through weekly coaching
Customize processes to the situation or context
Facilitate problem-solving, assist in developing knowledge and skills
Support providers and organizations in setting and achieving performance goals
Assist in prioritizing activities
Facilitate adoption and implementation of best practice
Support organizational leaders in change management
Support QI projects/ initiatives via online QI collaborative platform
Report project progress to QI collaborative
Ongoing assessment of organizational QI implementation status
Interface with HQO QI coaches regionally

Key Skills and Qualifications

The successful candidate will possess a graduate degree in health quality improvement, public health, social sciences, psychology or a related field with a minimum of 5 years related experience. The successful candidate will have, at minimum, five (5) years of experience in mental health and addiction, quality improvement, health services or social sciences evaluation or clinical leadership. Experience managing and developing health and client-systems databases and conducting data analyses is essential. Fluency with at least one statistical package (e.g., SPSS, SAS or STATA) is required.

Given the range and complexity of activities required for successful improvement, the following are skills that have been identified as important and required for this coach role:

Advanced knowledge of the mental health and addiction sector
Experience managing projects and managing multiple tasks within established timelines in a team environment required
Experience working in multi-sectoral partnerships and liaising with non-governmental organizations required
Familiarity with current QI literature and practices (e.g., Quadruple Aim)
Familiarity with quality improvement in Ontario and the role of Health Quality Ontario and their relationship to the community mental health and addiction sector
Familiarity with provincial directions in health care reform and an understanding of Ontario Health Teams and other applicable legislation
Superior communication and interpersonal skills
Teaching skills
Creative problem-solving ability and flexibility
Strong organizational skills
Knowledge of QI methods, processes, models
Content knowledge/experience in clinical settings
Project management skills
Group facilitation skills
Strong PC software skills including experience with Microsoft Office (Word, Access, PowerPoint, Excel)

We encourage applications from all individuals with relevant experience, including consumers and family members.

Candidates also require the ability to work effectively in a wide-range of settings with individuals from diverse backgrounds. Bilingualism (French/English) and experience working with diverse populations would be an asset.

Please note: this is a full-time contract position for the period of October 1 - March 31, 2021.

{FIRST_NAME}	Adds the recipients First Name.	Use
{LAST_NAME}	Adds the recipients Last Name.	Use
{COMPANY_NAME}	Adds the Company Name.	Use
{PORTAL_NAME}	Adds the application portals name.	Use
{MEMBER_NAME}	Adds the Recipients Membership name.	Use
{SIGNATURE_OPT_IN}	Adds the Opt-in link.	Use
{SIGNATURE_OPT_OUT}	Add the opt-out link.	Use
%signature%	Adds your preferred signature block.	Use
{Event_Start_Date}	Adds the Event's Start Date.(Events Only)	Use
{Event_End_Date}	Adds the Event's End Date.(Events Only)	Use
{Event_Name}	Adds the Event's Name.(Events Only)	Use
{Event_Description}	Adds the Event's Description.(Events Only)	Use
{Online_Training_Description}	Adds the Online Training Description.(Online Training Only)	Use
{Event_Specific_Dates}	Adds the Event's specific dates.(Events Only)	Use
{member_number}	Adds the Membership Number.	Use
{MemberSince}	Adds the Member Since Date.	Use
{CONTACTEMAIL}	Adds the Contact's Email Address.	Use
{CERTIFICATE_NUMBER}	Adds the Contact's Certificate Number	Use
{EVENTLOCATION}	Adds the Event's Location.	Use
{TOTALEVENTCREDITS}	The total number of credits that the contact has earned through the event tickets and workshops.	Use
{ASAPPEARSONBADGE}	Display the text of as appears field in the event setup.	Use
{contact_organization}	Displays the organization name of the contact.	Use
{RENEWALDATE}	Adds the Member Renewal Date in (yyyy-mm-dd).	Use
{MEMBERSHIP_YEAR}	Adds the Member's Membership Year	Use
{RENEWALDATE_MM-DD-YYYY}	Adds the Member Renewal Date in (mm-dd-yyyy).	Use
{LMS_CREDIT}	The number of credits the LMS course is worth for Continuing Education	Use
{COLLECTION_PERIOD_END-DATE_YYYY_MM_DD}	The end date of the CE collection period end date	Use
{LMS_COURSE_COMPLETION_DATE}	The completion date of the LMS course	Use
{INCEPTION_DATE}	Adds the Member Inception Date in (yyyy-mm-dd).	Use
{EVENT_END-DATE_MONTH_YYYY}	Adds Event End Date in Full Month Name and Year Format.(Events Only)	Use
{EVENT_END-DATE_MONTH_YYYY_ADD3}	Adds Event End Date in Full Month Name and Year Format Plus 3 Years.(Events Only)	Use
{WORKSHOP_NAME}	Adds the workshop name (if applicable)	Use
{WORKSHOP_DESCRIPTION}	Adds the workshop description (if applicable)	Use